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Contact Center for E-Businesses

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Bilingual Call Center Services in Arabic (Arabic and English)

Our Arabic language call center solutions will enable you to focus on geographical expansion strategies in rich and flourishing markets of the Middle East region, rather than dwell on daunting linguistic barriers.

Why LiveSalesman's Arabic Call Center Services:
  • Multichannel Arabic language call center solutions delivered over Live Chat, Phone and E-mail
  • Bilingual Arabic call center agents with firm grasp on both written and spoken Arabic and English
  • Offer Arabic customer support and sales solutions on both shared (agents work on more than one account at a time) and dedicated (agents dedicatedly work for your business) models.
  • Delivered from our local offices India, which has a significant Arabic-speaking population with Arabic as their mother tongue
  • Most of the agents have either travelled or worked in Middle East and therefore have a very good understanding of their cultural nuances and local consumer behavior
  • Flexible solutions customized to your specific business needs- 24x7, only during Middle Eastern business hours, after hours etc.
  • Local Phone number in Middle East countries
  • Easily scalable to suit ever changing business needs. Start with 1 seat and quickly scale up to cater to increased traffic or just to address seasonal peaks and turfs.
  • Dedicated account management with quality assurance team to consistently meet your standards
Use our Arabic Call Center Solutions for:
  • Sales, Cross- sell and Upsell
  • Customer Support in Arabic (Level I, Level II and Level III support both technical and non-technical)
  • E-mail Support in Arabic
  • Arabic Phone Support
  • Order Management
  • Live Chat in Arabic
  • Tech support in Arabic
  • Retention
  • Phone answering in Arabic
  • Fraud monitoring and investigations
  • Chargeback management
  • Social Media management in Arabic
Planning to sell to Middle Eastern Consumers? Don't forget about the language!
The Arabs tend to buy from companies that speak their language. Mobile phone companies like Nokia and Blackberry developed strong loyal consumer base in the region by providing superior Arabic language support before Apple and Android. Any business willing to take advantage of new opportunities in thriving economies of oil-rich countries like UAE, Qatar, Kuwait, Bahrain, Abu Dhabi, Saudi Arabia etc. should consider language a top priority for winning new customers.
Our Professional Arabic Language Call Center Executives
Professional Education in Arabic and Work Experience in the Arab countries
We deliver our Arabic language customer and sales support from India, which has a significant Arabic-speaking population with Arabic as their mother tongue. All our Arabic call center executives have studied in Arabic as school children and have also gone on to get college degrees in Arabic so they so they are guaranteed to have a good understanding of the latest language skills, evolving words and expressions in use. They have a firm grasp on both written and spoken Arabic and English. Most of our Arabic call center executives have also either worked in the Arab countries such as UAE, Abu Dhabi, Qatar, Bahrain, Kuwait and Saudi Arabia or have travelled to these countries so they have a decent exposure to how things function in the Arab world.
Comprehend and speak different dialects
Our Arabic language call center agents are well versed with both formal and Modern standard forms of Arabic language. The classic formal style is the used in Quran and is taught in schools and Modern standard Arabic is currently the only official form of Arabic, used in most written documents as well as in formal spoken occasions, such as lectures and news broadcast. That said, spoken Arabic varies immensely from one country to another in MENA region so much so that speaking with a Saudi national requires a complete different level of understanding from when you speak with a customer from Morocco. Our Arabic call center agents understand the colloquial differences very well and are able to speak in different dialects- Maghrebi, Levantine, Iraqi, Egyptian, Sudanese, Saudi, Yemini, Hejazi to name a few.
Understand the Middle Eastern consumer behavior & cultural nuances
Most of our Arabic call center executives are elite Muslims, many of whom proudly claim that they can trace their ancestry to the Arabs. Lots of them also have extensively travelled and worked in UAE, Qatar, Abu Dhabi, Bahrain, Saudi Arabia etc. and therefore have an unparalleled understanding of the Arab culture and traits and characteristics of the Arab consumers. Our Arabic language call center agents not only communicate your product, service or message in Arabic but also make it linguistically and culturally appropriate to your target market. So unlike translators or automated translation service that provide word-for-word translation and have passing familiarity with the Arab's culture, our Arabic language call center agents are able to explain the unique contest of the conversation. A successful localized product or service is one that appears to have been developed within the local culture and is well accepted by its audience- a factor that can make all the difference in your Middle Eastern business venture and can only be accomplished by people who truly understand the Arab world's linguists and cultural nuances.
Why LiveSalesman is a preferred choice of many businesses over call centers in Middle East for their Arabic support requirements
In past a lot of our clients have migrated their UAE Call Centers (Call center based in Dubai and Abu Dhabi) to LiveSalesman for the quality of service we deliver and the flexibility we offer. A very satisfied client moved his Saudi Arabia customer services and tech support team to LiveSalesman because the product expertise and customer experience LiveSalesman offers is unsurpassed. A client who ran a call center in Egypt is now very happy outsourcing their customer services and tech support to LiveSalesman as they find our agents very close to the Middle Eastern culture. At the same time our agents have better work ethics and offer a better value for money when compared with a Alexandria or Cairo Call centers.
LiveSalesman's specialized Arabic live chat and email support services are very difficult to find in traditional call centers in Sharja or other UAE based call centers which typically only offer traditional phone support. Most Saudi Arabia call centers are not 24x7 and do not have specialized teams for Live Chat, Phone and E-mail support. In fact, the technical expertise and business/sales acumen that LiveSalesman offers is difficult to match by any Middle Eastern call center.
Some interesting insights about the Arab Consumers that our years of interaction with them have given us:
  • The Arab people in general are not very tech savvy yet. As a result, a large percentage of the Arabs consumers are still very new to online shopping and may be making their first purchase online. They aren’t accustomed to paying for products they haven’t seen or touched in person. Customer support is key here. Our Arabic customer support executives understand this very well and are willing to go the extra mile in supporting your customers with their questions, doubts or any other assistance they may seek. Allowing your Arab customers to instantly speak or chat with a customer support executive who can speak their language provides them with a sense of security and assurance in buying online.
  • Most of the Arab consumers are very religious. Common greetings and phrases include references to God. To do business successfully in the Middle East religion can’t be ignored. It helps a great deal to connect with Arab consumers if you refer to God or the Holy book (Quran) while conversing with them. This makes them feel that you respect and honor their religion. Also, they tend to trust your word more if swear by God or the Holy Book (no false swears though!). Similarly, the Arabs love to give blessings in their conversations. It is courteous to express your gratitude for the same.
  • Exposure to external world is still limited for lot of Arabs. The fact that rules and regulations vary from one country to another and are certainly not the same as those in Middle East is not easily understood and accepted by lot of Arab consumers. This can be particularly challenging for international businesses who are shipping from abroad to Middle east and may have to explain custom or shipping regulations to their Arab consumers. Our Arabic call center executives possess the necessary skills and temperament to deal with such situations in a way that it does not upset your customers.
  • Bargaining is an essential part of the Middle Eastern culture. There is a strong sense of pride and dignity in being able to negotiate better deals. Over the years, our Arabic customer support executives have learnt the art of negotiation with Middle Eastern customers, in a way that your consumers walk away with a sense of special treatment in securing an optimal deal- a deal that is still in the best interest of your business!
  • An important aspect of Arab culture is shame and honor.  Brands that interact with customers on social media platforms like Facebook in the region must not do or say anything on public forum that could bring shame to the customer. On the other hand doing things that bring honor to a customer like rewarding them could help increase a business’s long-term success.
  • Buying is very social among Arabs. Their buying decision depends more on what their friends recommend rather than the features of a product. One bad experience could easily go viral and impact your sales negatively. That’s why we strive to consistently deliver superior customer experiences—before, during and after the sale. You not only get increased share of wallet but get more sales by word of mouth.
For International retailers the Middle East as a whole is the second most important and exciting market globally. Here is why:
  • If the Arab League were a single country, its 2013 GDP would have been more than $2.8 trillion, making it the world's eighth-largest economy—bigger than India or Russia.
  • In 2013 Qatar had the world's third highest per capita GDP at $100,260, Kuwait at 47,639, UAE at $43,875 to name a few dynamic and high potential markets in Middle East in comparison to China, which is at $6188.
  • Shopping is a favorite national pass time. Set for a very healthy growth and known to be one of the fastest growing sectors in the Middle East, the retail sector is the second largest industry in the oil-rich GCC region, thanks to the rising population, urbanization, expatriate wealth and a thriving tourism sector. UAE's retail sales are forecasted to grow from an estimated $31.01bn in 2011 to $41.22bn by 2015.
  • Middle
East's online commerce market is predicted to reach $15 billion by 2015. In UAE it is growing at a rate of over 20% annually. Majority of online shopping remains cross border with international merchants. Cross border ecommerce is growing exponentially with more than 70% year on year growth.
  • More than half the population is under 25 years of age, making it one of the world's most youthful markets.
  • Household consumption accounted for as much as 44% of the region's economy, higher than China's 35%
  • In 2011, the UAE had the highest fashion clothing sales per capita per annum in the developing world, at $785. This success is primarily credited to high disposable income and enormous fashion awareness.

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