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Bilingual Call Center Solutions in Chinese (Cantonese / Mandarin-English)

Our native Chinese language call center solutions will enable you to focus on geographical expansion strategies rather than dwell on daunting linguistic barriers.

Why LiveSalesman's Chinese Call Center Services:
  • Call Center Solutions in Native Chinese language. Offer support in Chinese Cantonese and Mandarin
  • Multichannel Chinese language solutions delivered over Live Chat, Phone and E-mail.
  • Bilingual Chinese call center agents with firm grasp on both written and spoken Chinese and English
  • Offer Chinese customer support and sales solutions on shared (agents work on more than one account at a time) and dedicated (agents dedicatedly work for your business) models.
  • Delivered from our local offices in China, by the agents who are native to China, living and working in China
  • Chinese agents who understand the cultural nuances and local consumer behavior
  • Flexible solutions customized to your specific business needs- 24x7, only during Chinese business hours, after hours etc.
  • Local Phone number in China
  • Easily scalable to suit ever changing business needs. Start with 1 seat and quickly scale up to cater to increased traffic or just to address seasonal peaks and turfs.
  • Dedicated account management with quality assurance team to consistently meet your standards
Use our native Chinese Call Center Services for:
  • Sales, Cross- sell and Upsell
  • Customer Support in Chinese (Level I, Level II and Level III support both technical and non-technical)
  • E-mail Support in Chinese
  • Phone Support in Chinese
  • Order Management
  • Live Chat in Chinese
  • Tech support
  • Retention
  • Phone answering service in Chinese
  • Fraud monitoring and investigations
  • Chargeback management
  • Social Media management in Chinese
Our Professional Chinese Language Call Center Executives
Our Chinese call center agents are native Chinese people
Our Chinese Call center solutions are delivered from our local offices in China, by the agents who are native to China, living and working in China. They have a firm grasp of both Chinese and English and are immersed in the Chinese culture - so they are guaranteed to have a good understanding of the latest language skills, evolving words and expressions in use. We are able to offer support in Chinese Cantonese and Mandarin.
Localized Customer Support in Chinese that will help you connect locally with your Chinese shoppers
Our native Chinese customer service agents have an unparalleled understanding of brand voice and the intricacies involved in adapting that voice to a global landscape. They not only communicate your product, service or message in Chinese but also make it linguistically and culturally appropriate to your target market. So unlike translators or automated translation service that provide word-for- word translation and have passing familiarity with China's culture, our native Chinese call center agents are able to explain the unique contest of the conversation. A successful localized product or service is one that appears to have been developed within the local culture and is well accepted by its audience- a factor that can make all the difference in your Chinese business venture and can only be accomplished by Chinese customer service specialists who truly understand China's linguists and cultural nuances.
Multichannel Chinese Call Center Solutions
Modern culture of information accessibility and consumerism demands that the customers should be able to interact with the brand whenever they need, in the language they choose and through the channel they want to utilize. Therefore, our multi-channel Chinese call center solutions are offered through Live Chat, E-mail and Phone with flexible options to provide support to your customers 24x7, only during Chinese business hours or after hours.
Only .77% of total Chinese population in the world speaks English!
Can you really successfully sell to them by opting for automated translations tools instead of offering customer support in their language?
While there are several automated translation tools available in the market, you must remember -Translation can convey but not connect. The very basis of customer experience is the need for meaningful communication in the preferred language of the customer and automated translation often fails to achieve that. Such poor customer service experience can send an unintentional message to your Chinese customers that they are important enough to sell to in their language (Chinese language websites), but not important enough to support. Dissatisfied customers experiencing this broken brand promise may overtly express their displeasure on the Internet to thousands of friends in an instant, rendering all your global expansion efforts futile. Also, It is important to build a rapport with your customers if you want their business and that can only happen when you interact with them in their native language, the local way.
Some other facts about Chinese consumers that we have learnt over years:
It is hard to maintain loyalty in China
Currently, less than one-third of Chinese customers are satisfied with their providers, which suggests that a huge number are keen to switch if they get better service.
In China, consumer expectations for better customer service are at an all-time high.
So what do Chinese customers demand of their providers? First and foremost, they want to conduct their business with providers in a fast and hassle-free fashion. This means there are basic customer service expectations that cannot be compromised: speed of service, ease of obtaining information and service, and agents' knowledge and experience.
China's shoppers tend to be even more opinionated and outspoken than their American and European counterparts.
With word of mouth and social media playing such dominant roles in molding customer preferences in China, one negative customer experience can quickly "go viral" and influence the purchasing decisions of tens of thousands of consumers.
Trust between buyer & seller is extremely important in China & it needs to be Instant!
In a market that's inundated with products of questionable origin (ranging from replicas to smuggled goods, or stuff that either fell off the back of a truck or simple rejects that failed to pass security standards), Chinese customers look for reassurance and proof that they are paying for authentic. This is why they need to able to communicate with the merchant and confirm details- a practice that has become a standard consumer behavior in China., the Chinese equivalent of allows shoppers to communicate with the merchants instantly by sending instant messages (live chat on the website) and get responses in real time. This instills a sense of confidence in Chinese buyers, which is extremely important.
Despite the challenges, no retailer in the world can afford to ignore Chinese market!
The Chinese Consumer is a Global Game Changer. Here is why:
  • According to a new report by Standard & Poor's (S&P), even with the ongoing slowdown of China's economic growth, this world's No 2 economy is predicted to overtake US to become the world's largest consumer market in the next 5 years. In 2012, total retail sales of consumer goods in China grew 14.3 percent to about $3.29 trillion, compared with $4.35 trillion in the more mature market of the US
  • China boasts of the largest Internet population in the world with over 591 million users & is projected to grow 69% to 700 million by 2015 (approximately double Japan and the U.S. combined).
  • China is the second largest market for online retail world with $210 billion in sales &185 Million Online Shoppers in 2012, already more than that in the U.S.
  • Online spending is expected to increase 15% annually through 2015 to about 8% (with sales volume of more than $360 billion) of China's retail sales.
  • Chinese customers favor overseas brands in many sectors. 44% of Chinese customers shop on websites from overseas.
  • Spending by Chinese consumers on luxury goods now exceeds that of any other country. Having leapt past Japan's luxury market, which until recently was the world's largest, China has become the paramount driver of growth in this sector, accounting for one-quarter of the global total. China's share of global luxury spending will continue to rise to more than one-third by 2015.

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