While the words customer experience and customer service are often thrown around synonymously, they are vastly different. Customer service transpires through the buying process or when customers encounter a problem.... read more →
No matter how wonderful your products or services, some of your customers are likely to face problems. That's just an unavoidable truth of every business but you can surely find... read more →
If your business is expanding globally, by now you would realized that the need for Multilingual customer support in indisputable. Many companies, however, tend to invest in an in-house customer... read more →
Customers come in several forms. While some might have a pretty good idea of what they want others might need guidance. In other cases, customers are simply angry right from... read more →
The emergence and subsequent evolution of disruptive technologies like artificial intelligence (AI) have led many to believe that AI is now poised to penetrate and transform the way we conduct... read more →
For businesses with a global footprint, managing a geographically dispersed customer base means much more than overcoming language barriers. It also entails adapting to the cultural differences of your international... read more →
Years back, customer-brand conversations were synonymous with one-way traffic. The brand would market, sell, give away discounts, sell more, and the customer wouldn’t think much about buying. The business landscape,... read more →
Dear online fashion retailers, Hope you are in the pink of conversion. As someone who is a savvy shopper for clothing and fashion online, I beg to draw your attention... read more →