It's obvious that localization plays a pivotal role in any company looking to succeed at the international level. The importance of localization should be seen in the backdrop of it... read more →
Customer insights are actual truths about consumers. These are key elements that decide behaviours and perceptions of customers. Customer feedback and Voice of Customer data can be a great help... read more →
No matter how wonderful your products or services, some of your customers are likely to face problems. That's just an unavoidable truth of every business but you can surely find... read more →
The cost of missed calls is immense, whether you are a small local shop or a fortune 500 company with a global presence. A huge chunk of this bad customer... read more →
As one of the most renowned call center outsourcing companies, managing outsourced customer service for 100s of clients, we understand the pressure customer service agents are under to satisfy the customer in... read more →
If there's one thing that customers love, it's great service. But delivering on the promise of great service isn't easy. In fact, very few brands have perfected the secret formula... read more →
Customers come in several forms. While some might have a pretty good idea of what they want others might need guidance. In other cases, customers are simply angry right from... read more →
“Use the right tone when speaking to customers.” If you are a calling agent providing phone support to customers, this oft-repeated guideline will surely ring a bell to you. Even... read more →
Have you wondered why only a few companies deliver great customer support? Is it because they lack the right strategy and process? Or does it have to do with the... read more →
When companies engage an external call center to handle their customer service, they always struggle with the dilemma on how much authority should be vested in call center agents. Most... read more →