While a great website can help you capture the attention of a user, it can’t generate sales by itself. To sell, you need good old salespeople and proactive approach that has worked for centuries in offline stores. Our Live Chat based sales solution for E-commerce businesses allows you to target and convert shoppers while they are still shopping on your website. Using key data like the behavioural pattern on the website, referral path, location, history or keywords searched, we identify and prioritize the most promising shoppers for immediate attention and proactively engage them to understand their needs. Accordingly, we present them with the options in a helpful and educating manner on live chat, just the way a salesperson shows you products in a brick and mortar store. Personalised one on one interaction with our live chat sales specialists instils confidence in your indecisive first-time customers and bolsters the trust of your old customers by showing that quality help is just a click away, resulting in higher conversion and incremental revenue through upselling and cross-selling.
Similarly, we look for signs that indicate that a shopper may abandon the checkout process or may need help and reach out to them proactively. For instance, if the product search returns zero results or if a visitor has been on the product page for 30-40 seconds or if someone is on the checkout page for a long time, chances are they need help or answers in real time else they may quit and leave. The proactive chat window automatically disappears if there is no response from the shopper within 30 seconds, allowing your shoppers to know that the prompt help is available right on your website, without being intrusive.